Genamation’s goal was to be the strongest link between the manufacturer and its customer by providing superior after-sales support. Services included distribution of parts, accessories and supplies, in and out-of-warranty repairs, and later expanded to include advance-exchange warranty programs. This service-only approach made Genamation attractive to manufacturers because many were broadening their distribution channels to include non-servicing resellers, in effect, Genamation solved a growing channel conflict problem for the manufacturers; having to refer non-servicing resellers to competitive resellers who were also service providers. This arrangement allowed manufacturers to consider Genamation a reliable extension of the services they were able to provide end-users and resellers, and thus further enhance their own name in the market place.
Genamation sells, installs and maintains accounting software including Quick Books, AccPac, Simply Accounting and Microsoft Dynamics. We are Microsoft Certified and support all Microsoft Office Products. We maintain our Accounting Software clients networks and IT infrastructure so there is no pointing fingers. Our IT people are also accounting people and trusted business advisors. We can look at your entire business and recommend leading practices and cost cutting measures to improve your profitability.
Genamation Technology Services Inc. continues to work with manufacturers, to provide a fast hassle free service for in and out of warranty repairs both at the Depot level and Onsite across Canada. Genamation works in a number of markets including IT (computer), Office Products (copier/digital print), Consumer Electronics (TV, Audio, Satellite), Appliance( refrigerator, stove, oven, washer, dryer, dishwasher), RFID/Bar Code Scanner and Programmable Logic Controllers, Industrial Electronics and Robotics. Genamation is a single source supplier, not only do we repair equipment, we repair and remanufacture the sub-assemblies that go into them. All repairs meet or exceed the original manufacturers specification for performance and reliability. Sub- assemblies covered include circuit boards, power supplies, fuser assemblies, toner dispensers, dot matrix, laser, and ink jet printheads, motors, paper feeders, trays and control panels.